Video Highlights:
0:08 Our pledge to our customers
0:17 Shipping Deadline Dates
0:44 Gift Certificate Purchase Deadline
0:49 Christmas Holiday Hours
0:54 Our Holiday Return Policy
1:05 How to return
Hi, I am Melissa from NorthlineExpress.com. I know that getting the perfect gift delivered in time for Christmas is very important to you and your family. We pledge to you that any of our in stock items will be shipped in time for that holiday delivery if ordered by the dates in our holiday delivery schedule. If you would like to use standard ground shipping you will need to place your order by 1PM EST on 12/15. If you place your order by 1pm EST on 12/18 you will need to use 3 day select shipping for arrival in time for the holidays. Orders placed by 1PM EST on 12/22 will need to be shipped 2nd day air to arrive in time. Any orders that are placed by 1PM EST on 12/23 will need to ship next day air for holiday delivery. You may also purchase gift certificates until 3pm on 12/23 for last minute shoppers. In honor of the holidays we will be closed Christmas eve at 3PM EST and closed on Christmas Day.
Shipping Method: Order Deadline Date:
Standard Ground December 15, 2014
3 Day Select December 18, 2014
2 Day Air December 22, 2014
Next Day Air December 23, 2014
In lieu of the gift giving season we guarantee that any new, unused merchandise purchased now through 12/23/2014 will be accepted for return or exchange, in its original packaging, until January 31,2015 without any hassles. We do offer an automated return process, or you can feel free to contact one of our customer service representative’s toll free at 866-667-8454. Thanks for choosing NorthlineExpress and Happy holidays!